Privacy Policy

Effective date: 6 October 2026

This Privacy Policy explains how QuickQuid Services Private Limited (“QuickQuid”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you use QuickQuid.

1. Information we may collect

Depending on how you use QuickQuid, we may collect:

Account and profile information

• name;
• email address;
• phone number;
• profile photo;
• role, skills, work preferences and availability;
• portfolio and professional information; and
• identity or verification information where required.

Project information

• Briefs and project requirements;
• Expressions of Interest;
• Project Pacts and Scope Changes;
• tasks, milestones, decisions and project activity;
• messages and project conversations;
• uploaded files and references;
• Delivery Packages, acceptance/revision records and handover materials; and
• reviews and evidence of completed work.

Payment and settlement information

We may collect or process information necessary to initiate, reconcile or support payments, such as transaction identifiers, payment status, settlement records and Freelancer/vendor payout details.

Payment-card, bank or UPI information may be collected or processed directly by Cashfree Payments or another authorised payment service provider according to its own terms and privacy practices.

Device and usage information

We may collect technical information such as IP address, browser/device information, security events, session data, logs, pages viewed and feature usage to operate, secure and improve QuickQuid.

Support and complaint information

We may retain communications, evidence and records submitted in connection with support, complaints, disputes, security reports or legal requests.

2. Why we use information

We may use personal information to:

• create and secure accounts;
• provide profiles and marketplace features;
• match Clients and Freelancers;
• operate project, communication, Delivery and handover features;
• process and reconcile payments and refunds;
• verify claims and generate work evidence where permitted;
• provide customer support and investigate complaints;
• prevent fraud, abuse and security incidents;
• comply with legal, tax, accounting and payment-provider obligations;
• improve product reliability and usability; and
• provide AI-assisted features where enabled.

3. AI-assisted processing

QuickQuid may use AI service providers for features such as Brief structuring, EOI drafting, project Q&A, scope-change suggestions and Delivery checks.

QuickQuid is designed so that high-impact project and payment decisions remain subject to human approval.

Where practical, AI systems should receive only the project information required for the requested feature and only information the requesting user is permitted to access. Protected credential values should not be sent to ordinary AI features by default.

4. When we share information

We may share information with service providers that help us operate QuickQuid, including providers for:

• hosting and database infrastructure;
• file storage;
• payment processing and settlement;
• identity/KYC verification where required;
• email and notifications;
• analytics and error monitoring;
• customer support; and
• AI-assisted features.

For payment processing, information may be shared with Cashfree Payments and relevant banking/payment-network participants as necessary to process transactions, settlements, refunds, verification and reconciliation.

We may also disclose information where required by law, court order, regulator, law-enforcement request or to protect users, QuickQuid or others from fraud or serious harm.

We do not sell personal information to advertisers.

5. Public information

Information that you intentionally publish on a public profile, public portfolio or other public QuickQuid surface may be visible to other users and visitors.

Private Projects, private messages and private files are not intended to become public merely because you use QuickQuid.

Verified Evidence and public portfolio content are separate concepts. A completed private project may contribute to private or limited verification records without automatically publishing the Client's confidential work.

6. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including project continuity, contractual records, payment reconciliation, fraud prevention, dispute handling, accounting, tax and legal obligations.

Some records, such as approved agreements, transaction records, dispute evidence or records linked to another user's legitimate rights, may need to be retained after account closure.

When information is no longer required, we may delete, anonymise or securely isolate it according to our operational and legal requirements.

7. Your choices and rights

Subject to applicable law and legitimate retention obligations, you may contact us to request:

• access to personal information associated with your account;
• correction of inaccurate information;
• deletion or account closure;
• withdrawal of optional permissions or consents; and
• information about how your data is being used.

Contact: contact@quickquid.in

8. Security

We use technical and organisational measures intended to protect account, project and payment-related information. No internet service can guarantee absolute security.

If you believe your account or information has been compromised, contact contact@quickquid.in immediately.

9. Cookies and similar technologies

QuickQuid may use necessary cookies or similar technologies for login, sessions, security and core functionality. If we use non-essential analytics or advertising technologies that require consent, we will provide appropriate notice or controls.

10. Children's privacy

The Founding Beta is intended for users aged 18 or older. We do not knowingly offer accounts to children under 18 during this phase.

11. Changes to this Policy

We may update this Privacy Policy as the product, providers or legal requirements change. The current version and effective date will be published on this page.

12. Contact and grievance

QuickQuid Services Private Limited
CIN: U62099KL2026PTC100033
GSTIN: 32AABCQ2140H1ZZ
Registered office: TC 66/1582/2, Poomkulah, Vellayani, Thiruvananthapuram, Kerala 695522, India
Privacy contact: contact@quickquid.in
Grievance officer: Jerin J Sunil
Grievance email: jerin@quickquid.in
Phone: +91 9037392802